FAQ

💌 Curiosities & Care: Your Questions Answered

1. When will my giftnoria treasures arrive?

We know you're excited to receive your package! Every order is carefully prepared, and we do our best to ensure a smooth delivery experience.

Order Processing Time:

Standard Processing: Approximately 7–15 business days.
Extended Processing: Certain batch-arranged items or orders placed during peak periods may require 15–20 business days before dispatch.

Estimated Shipping Time After Dispatch:

Delivery typically takes 10–15 business days after dispatch, depending on your destination, carrier processing, customs clearance, and local delivery conditions.

We offer three shipping options:

Standard Shipping: $5.99 USD (FREE on orders over $39).
Express Shipping: $9.99 USD.
VIP Shipping: $15.99 USD.

Shipping options and fees are displayed at checkout. Actual delivery times may vary depending on the destination, carrier, and local conditions. Express and VIP shipping options do not guarantee a specific delivery date.

Please note: Processing and shipping times are separate. All delivery estimates are provided in business days and are not guaranteed.

Once your order has been dispatched, we'll send you a shipping confirmation email with tracking information as soon as it becomes available.

For complete details, please refer to our Shipping Policy.

2. How can I follow my package's journey?

Every dispatched order comes with a tracking number!

You can track your package using the tracking link provided in your shipping confirmation email.

Please allow 3–7 business days after the package has been handed over to the carrier for tracking information to become active or show movement.

If your tracking information has not been updated for an extended period, please contact us at info@giftnoria.com with your order number.

3. What if I need to cancel my order?

If you would like to cancel your order, please contact us as soon as possible at info@giftnoria.com.

Orders may be cancelled for a full refund as long as production has not started and the order has not been shipped.

Once production has begun or the order has been shipped, cancellation may no longer be possible.

For additional information about returns and refunds, please refer to our Return & Refund Policy.

4. A quick note on international customs and taxes

We do our best to make your shopping experience as smooth as possible.

However, international orders may be subject to customs duties, import taxes, or other fees imposed by local authorities. These charges are determined by the destination country's regulations and are generally the customer's responsibility unless otherwise stated at checkout.

If you are charged an unexpected import fee, feel free to contact us at info@giftnoria.com with your order details and payment receipt.

Our support team will review your situation and determine whether any goodwill assistance, such as a future discount or store credit, may be available.

Any such assistance is offered at our discretion and is not guaranteed.